RETURNS POLICY

The returns process must begin within 30 days of delivery. The item must be unused, in the same package and in the same condition that it shipped. We are not responsible for any late or damaged shipments. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. If 30 days have past, please review our warranty policy to determine if replacement parts or exchanges are available within that coverage.

To complete your return, forward a copy of your order confirmation email to customercare@aquatix.co.za and denotate the item and reason for your return request.

DEFECTIVE PRODUCTS & RETURNS DUE TO OUR ERROR

In the event of a manufacturer defect, a replacement part may be sent, or the item may need to be returned. In the event you receive a product you did not order, we will cover the shipping costs for the item to be returned and the correct item to be shipped.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days (or longer depending on your bank).

Reasons a refund may be denied:

  • Item is not in its original condition, is damaged or missing parts
  • Item is received 30 days past the delivery date

OWNERSHIP AND RISK

All risk in and to all goods sold by AQUATIX to the customer shall pass to the customer on delivery thereof.

Ownership in all goods sold and delivered shall remain vested in AQUATIX until the full purchase price has been paid, and in the event of a breach of these terms and conditions by the customer.

If the customer is sequestrated or placed under liquidation or judicial management or commits any act of insolvency or enters into any compromise with its creditors or fails to satisfy a judgement granted against it within 7 (seven) days of the date of judgement or changes the structure of its ownership, AQUATIX shall be entitled to take possession of the goods without prejudice.

Any further rights vested in AQUATIX, will irrevocably be authorized to enter upon the customer’s premises to take possession of such goods without a Court order.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item (except for the circumstances listed in the Defective Products and Returns Due to Our Error section of this policy). Original shipping costs are non-refundable. All shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over R1500, you should consider using a trackable courier service which includes shipping insurance. We don’t guarantee that we will receive your returned item.